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• Collection and tracking of personal information
• What we do with your information
• Controlling your personal information
• Security of your personal information
• Use of cookies
• Use Web Beacons
• Links to Non-Mhelp Websites
• Children's privacy
• Changes in corporate structure
• Changes to our Global Privacy Policy
• Contact Information
Collection and tracking of personal information
So that we can provide you with the most efficient and enhanced service, we may request information from you when you:
• Use our website;
• Place orders for products or services;
• Request support, or information;
• Subscribe to newsletters, or other materials;
• Participate in surveys, or other promotional activities;
• Apply for a job; or
• Contact us.
We may collect personally identifiable information such as names, email addresses and demographic information such as and postcode (zipcode).
If you make a purchase, we may ask for your credit card number and billing information.
We may also collect your IP address, browser type, domain name, access times and referring website address.
Information collected at one of the Mhelp websites will be available within the Mhelp family of websites.
Any forms that you may fill in will indicate whether information requested is mandatory or voluntary.
When you receive newsletters or promotional emails from Mhelp, we may use web beacons,
customized links or similar technologies to determine whether the email has been opened and which links you click.
The data is used to help us determine the effectiveness of our communications with you, and to provide you with more
focused communications.
What we do with your information
Mhelp uses your personal information to:
• Display custom, personalized content to our website visitors;
• Send newsletters, promotional material, product information, promotional offers, and surveys;
• Update you on your transactions status (e.g. order confirmations);
• Deliver services and support; and
• Enforce our conditions of sale, website terms and/or contracts.
A user may, at any time, opt out of receiving such information.
We also use collected information to evaluate and administer our service, respond to any problems that may arise
and to gauge user trends to determine what part of our services are most popular with users.
We may share your personal information with business partners that assist Mhelp carry out transactions,
or to make our business more responsive to your needs.
We may occasionally hire other companies to provide limited services on our behalf, such as processing transactions,
or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal
information they need to deliver the service. They are required to maintain the confidentiality of the information and
are prohibited from using it for any other purpose. However, for credit card processing, our fraud detection vendors may
use aggregate data to help improve their service. This helps them more accurately detect fraudulent uses of credit cards.
Credit card information is used only for payment processing and fraud prevention.
Credit card information and other sensitive personal information required to process a credit decision is not used for
any other purpose by our financial services providers or Mhelp and will not be kept longer than necessary for providing
the services.
We do not sell or rent your personal information to third parties for their own marketing purposes without your express consent.
Requests by law enforcement agencies
We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law,
regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to
protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your
requests; or to cooperate in any legal investigation.
Publically available information
You should be aware that if you voluntarily disclose information online (whether through
Mhelp services or any other service available online), personal or otherwise, that information
can be collected and used by others. For example, if you use chat forums, bulletin boards,
your email or if you post personal information online, you may receive unsolicited messages
from others. Mhelp has no control over this use of your personal information.
Controlling your personal information
A user may, at any time, change, correct, modify or delete any personal information they have provided to Mhelp by contacting us by email.
Users can also unsubscribe from any newsletters or opt out of various promotional emails at any time by:
• Selecting the "opt out" or "unsubscribe" link, or following the unsubscribe instructions listed within the communication.
• Emailing us with the word "unsubscribe" in the subject line of the email header - and provide specific relevant information
about the Mhelp subscriptions that you no longer wish to receive
Security of your personal information
Mhelp understands the importance of ensuring that your personal information is secure and protected.
We use a variety of security technologies and procedures to help protect personal information
from unauthorized access, use, and disclosure.
All Mhelp employees are made aware of its privacy practices through periodic communications and training.
We limit access to private and confidential data only to those employees with a specific need to retrieve
this information and we store data on multiple service systems, in controlled, secure environments.
To maintain the highest level of security, we conduct internal reviews of our security measures on a regular basis.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your
password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should
always log out before leaving a site or service to protect access to your information from subsequent users.
Use of cookies
Mhelp websites use “cookies” to enable you to sign in to our services and to help personalize your online experience.
Cookies store small amounts of data on your computer when you visit a website. Cookies simply assist us in tracking
which of our features you like best. Cookies do not contain any personally identifiable information and therefore
cannot be used to identify you personally.
You have the ability to accept or decline cookies by modifying your browser.
Most Web browsers automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. If you decline cookies, some advanced
and customized features of our site, will not be available to you. If you choose to accept cookies,
you also have the ability to later delete cookies that you have accepted.
Use Web Beacons
Mhelp may use web beacons on our website, in our emails, in our advertisements on other websites,
or in our advertisements in others' emails. A web beacon is an electronic image that can be used
to recognize a cookie on your computer when you view a web page or email. Web beacons help us measure
the effectiveness of our website, advertising or email campaigns.
The information we collect may include some limited personal information, and web beacons allow us to
recognize users by accessing Mhelp cookies. We may also combine the information that we collect through
web beacons with other personal information we have collected from you. We use all of this information to better
tailor our marketing to you. We may also use this information for other purposes, such as to enable a shopping
cart, customize content on our website and undertake internal research.
We may allow third parties to compile individual information or aggregated statistics from our
use of web beacons to enable such third parties to determine the effectiveness of online marketing.
Aggregate information is anonymous and may include demographic and usage information.
No personally identifiable information about you is shared with partners for this research.
We prohibit web beacons on our sites from being used by third parties to access your personal information.
Links to Non-Mhelp Websites
The Mhelp website may provide links to third-party websites for your convenience and information.
If you access those links, you will leave the Mhelp website. Mhelp does not control
those sites or their privacy practices. We do not endorse or make any representations
about third-party websites. The personal data you choose to provide to or that is collected
by these third parties is not covered by the Mhelp Global Privacy Policy. We encourage you
to review the privacy policy of any company before submitting your personal information.
Children's privacy
Mhelp does not knowingly collect information from children under the age of 13 and does not
target its websites to children under 13. We encourage parents and guardians to take an active role
in their children’s online activities and interests.
Changes in corporate structure
In developing our business, we might sell certain assets or the company, or parts of it,
may be sold, merged or otherwise transferred. In such transactions, user information, whether
personally identifiable or otherwise, may be one of the transferred assets.
Changes to our Global Privacy Policy
We will occasionally update our Global Privacy Policy as necessary to maintain the highest protection
for our users and to comply with a changing environment. When we post changes to this privacy statement,
we will revise the "Effective Date" listed at the top of the Global Privacy Policy page.
We recommend that you check the policy when you visit our site to be sure you are aware of and understand
our current policy. If we make material changes to this policy or in how we will use or collect your
personally identifiable information, we will prominently post such changes prior to implementing the change.
We will not make changes in how we handle previously collected personal information that have retroactive effect
unless legally required to do so.
Contact Information
If you have any questions about our Global Privacy Policy or our privacy practices, please contact us. |
